FAQs

How do we integrate to with vLoyalty?

vLoyalty uses a JSON API interface. This includes the ability to register Members, manage Reward Points, and provide discount amounts.

What security protocols do you use to protect our information and regulate access?

vLoyalty’s infrastructure resides in Microsoft’s Azure cloud, which employs Microsoft’s high security gateway and private networking to secure all the data and data access. All traffic between the backend and the terminals are SSL encrypted.

What hardware devices do you support?

We currently support the Pax Android line of terminals, Dejavoo Z11 and Z9, and the AMP 8000. We can fully integrate into any ISO or Android terminal with minimal effort.

What level of support do you provide?

vLoyalty provides support to our Merchants. A relationship manager is assigned as part of onboarding. Support is available M-F, 8:00 AM-5:00 PM CST. Partners and Merchants have full access of our Customer Service Portal to support most Member support issues.

Does vLoyalty work with all processors?

Yes. We can interface with any partner’s processor. If you need processing as part of your solution, we offer an AMP 8000 terminal which is certified with TSYS.

What is the process to add a new Merchant to your processing solution?

A single Merchant application is required if using our processor. Applications are reviewed by underwriting. Terminals are set up and downloaded, tested for card acceptance, and vLoyalty connectivity.

What process is used to add a Merchant to vLoyalty (Loyalty and Text Messaging platform only)?

Your sales representatives can complete our online enrollment form with all the relevant information. Typical turnaround is 24-48 hours to process and activate the new Merchant.

What is the process to remove a Merchant from your platform?

Merchants must send a notice to vLoyalty to cancel an account.  The Merchant account is deactivated in our database. We notify the Merchant of the planned deactivation date and remind them of the legal obligations related to current outstanding Member Rewards. vLoyalty accelerates all Member Points toward claiming a final Reward and a final notification is sent to the Members of the deadline to redeem their Rewards.