vLoyalty Lab - August 6, 2026
Featuring Tim Newton
CTO and Head of Brand Operations at Long John Silver's

In this week's vLoyalty Lab interview, Tim Newton, CTO and Head of Brand Operations at Long John Silver's, shares insights from his three decades of experience across Papa John’s International, Fat Tuesday and most recently, Long John Silver's.

You'll hear why email engagement doesn’t always translate into loyalty, why vendor relationships are so important, and why ringing the bell at Long John Silver's has been a customer tradition for 50 years.